Arionp Privacy Policy — Your Data, Protected Always

1. Introduction

Arionp ("we", "us", "our") is committed to protecting the privacy and personal data of all our registered players and website visitors. We understand how important your personal information is, and we take our responsibility to keep it safe very seriously.

This Privacy Policy explains in straightforward terms what personal information Arionp collects when you use our platform, how we use that information, who we may share it with, and what rights you have as a data subject under Philippine law.

This policy applies to all services provided through arionp.com and any related mobile applications. It should be read together with our Terms and Conditions, which also form part of your agreement with Arionp.

If you have any questions about this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our Data Protection Officer (DPO) at privacy@arionp.com. We're here to help — walang problema, Kabayan.

2. Data We Collect

Arionp collects personal information through several channels: directly from you when you register or use our services, automatically as you use our platform, and in some cases from third-party partners for verification and compliance purposes.

Information You Provide Directly

• Full name, date of birth, and gender
• Email address and mobile phone number
• Home address (province, city, barangay)
• Government-issued ID details (for KYC verification)
• Payment method details (e.g., GCash number, bank account details)
• Account username and password (stored in encrypted form)
• Self-exclusion preferences and responsible gaming settings
• Communications you send to our customer support team

Information Collected Automatically

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited, time spent on pages, and navigation paths
• Game play history, bet amounts, and session duration
• Deposit and withdrawal transaction history
• Login timestamps and session information

3. How We Use Your Data

Arionp uses the personal data we collect for the following purposes:

We will not use your personal data for any purpose other than those listed above without first obtaining your consent, unless we are required to do so by Philippine law.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (RA 10173), Arionp processes your personal information based on one or more of the following legal grounds:

• Contract Performance: Processing is necessary to fulfil our obligations under your registration agreement and to provide you with gaming services.
• Legal Obligation: Processing is required to comply with Philippine anti-money laundering laws, gaming regulations, and reporting requirements.
• Legitimate Interest: Processing is necessary for fraud prevention, platform security, and improving our services — balanced against your privacy rights.
• Consent: For marketing communications and non-essential data uses, we will obtain your explicit consent, which you can withdraw at any time.

5. Sharing Your Data

Arionp does not sell, rent, or trade your personal information to third parties for commercial purposes. However, we may share your data with carefully selected partners in the following circumstances:

• Payment Processors: GCash, Maya, banks, and card networks require certain information to process your financial transactions securely.
• KYC/Identity Verification Providers: Third-party verification services used to confirm your identity and comply with Philippine AML requirements.
• IT and Platform Infrastructure: Trusted technology providers who host and maintain Arionp's systems, subject to strict data processing agreements.
• Regulatory and Law Enforcement Authorities: When required by Philippine law, court orders, or gaming regulators such as PAGCOR.
• Fraud Prevention Services: Specialist services that help us identify and prevent fraudulent activity on the platform.

6. Cookies & Tracking Technologies

Arionp uses cookies and similar tracking technologies to improve your experience on our platform, understand how our site is used, and deliver relevant content. Here is a summary of the types of cookies we use:

• Essential Cookies: Necessary for the platform to function properly. These include session cookies that keep you logged in and security cookies that protect your account.
• Performance Cookies: Help us understand how players interact with Arionp, such as which pages are visited most often and where users encounter issues.
• Functional Cookies: Remember your preferences, such as your language settings and game display options, to give you a more personalised experience.
• Analytics Cookies: Used to collect aggregated, anonymised data about site usage to help us improve the platform over time.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use some features of the Arionp platform.

7. Data Retention

Arionp retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by Philippine law.

• Active Account Data: Retained for the duration of your account being active on Arionp.
• Transaction Records: Retained for a minimum of five (5) years after your last transaction, as required by AML regulations.
• KYC Documents: Retained for at least five (5) years after account closure.
• Support Communications: Retained for three (3) years after the matter is resolved.
• Marketing Data: Retained until you withdraw consent or request deletion.

After the applicable retention period, your personal data is securely deleted or anonymised. Anonymised data may be retained indefinitely for analytical purposes, as it can no longer be linked back to you.

8. Security Measures

Arionp takes the security of your personal data very seriously. We have implemented a comprehensive set of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction.

• TLS (Transport Layer Security) encryption for all data in transit
• AES-256 encryption for sensitive data stored at rest
• Strict role-based access controls limiting internal access to your data
• Regular security audits and penetration testing
• Multi-factor authentication options for player accounts
• 24/7 security monitoring and intrusion detection systems
• Staff training on data privacy and security best practices

While we do everything reasonably possible to protect your data, no system is completely immune to security risks. We encourage you to use a strong, unique password for your Arionp account and to enable two-factor authentication where available.

9. Minors and Under-18 Protection

Arionp's services are strictly for adults aged 18 years and above. We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@arionp.com and we will take immediate steps to delete that information and close the account.

We conduct age verification checks during registration and may request documentary proof of age at any time. Accounts found to belong to individuals under 18 will be immediately closed and any deposits returned.

10. Your Data Privacy Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by Arionp:

• Right to Be Informed: You have the right to know what data we collect about you and how it is being used.
• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right to Rectification: If any of your personal information is inaccurate or incomplete, you have the right to have it corrected.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for marketing purposes at any time.
• Right to Data Portability: You may request your personal data in a structured, machine-readable format.
• Right to File a Complaint: You may lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at privacy@arionp.com. We aim to respond to all data rights requests within 15 working days.

11. Cross-Border Data Transfers

In some cases, Arionp may need to transfer your personal data to service providers or infrastructure partners located outside the Philippines. When this happens, we ensure that adequate safeguards are in place to protect your information, including:

• Contractual clauses that require overseas recipients to maintain equivalent data protection standards
• Transfers only to countries or organisations that provide an adequate level of data protection as determined by the NPC
• Your explicit consent for transfers where required by law

Any cross-border transfer of your personal data will only be made in compliance with the Data Privacy Act of 2012 and the NPC's rules on personal data protection in government and private sector organisations.

12. Updates to This Privacy Policy

Arionp may update this Privacy Policy from time to time to reflect changes in our data practices, our services, or applicable Philippine law. When we make material changes, we will notify you by:

• Sending an email notification to your registered email address
• Displaying a prominent notice on the Arionp platform
• Updating the "Last updated" date at the top of this policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of Arionp after any update to this policy constitutes your acceptance of the changes.

13. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests related to this Privacy Policy or to the handling of your personal data, please contact our Data Protection Officer (DPO):

• DPO Email: privacy@arionp.com
• General Support: support@arionp.com
• Live Chat: Available on the Arionp platform, 24/7

For complaints that are not resolved to your satisfaction, you have the right to contact the Philippine National Privacy Commission (NPC) directly through their official channels.